Frequently Asked Questions

Warehouse roles

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Customer Service roles FAQs

My account

We've made some improvements to our sign-in process to offer you a better candidate experience. Creating a PIN allows you to access new features in Amazon jobs. Please make sure you check your spam folder.
Don’t worry, we can help you create a new one quickly. Please follow the steps below:
  1. Go to the log-in screen (Jobsatamazon.co.uk/login),
  2. Enter the email address or phone number that you used to create your account and click “Next”
  3. Select "Forgot Your Personal Pin?"
  4. Enter the email address that you used to create your account
  5. We’ll send a verification code to the email address you entered, please check your inbox to retrieve it (if you didn’t receive it, make sure you check your spam folder)
  6. Enter this code into the verification code box in your browser.
  7. Enter a new PIN and click "Update".
You're done. You can go back to the log-in screen and log in to your account using your email address and new PIN.
If you do not know which application is linked to which account, please contact us here.
At this time, Amazon jobs only supports sign-in using a valid email address.
You can use your Amazon jobs account to access your profile and check the information and status of all your applications.

My application

No, Amazon will never charge you for a job. Please be aware of recruitment scams. Fraudsters may impersonate Amazon and send fake job offers through emails, texts, and unofficial websites. These scammers may ask you to pay money or provide personal information. Remember, legitimate Amazon jobs never require payment and we never ask for sensitive information during applications. All official Amazon UK warehouse jobs are found only at jobsatamazon.co.uk. If you receive suspicious communications, report them using Contact Us - "Report suspected recruitment fraud". Do not respond or share information with scammers.
You can check the status of your application by following these steps.
To view your personal information:
  1. Login to your candidate account
  2. Click on the menu icon in the top left-hand corner
  3. Click on 'My Jobs' from the dropdown menu
  4. You will see your appointment details under each job
Your dashboard is regularly being updated to display the most recent status of each application. When an application status changes, your dashboard is updated in almost real-time to reflect this new status. If it hasn’t changed, we’re still processing your application. For further questions, please contact us.
An application has an active status when it is pending a decision. The status can change to withdrawn for a number of reasons: if you have requested your application do be withdrawn, if you have been hired for a role at Amazon, or if you are no longer under consideration.
What is your hiring process?
Here’s what to expect from the moment you click “Apply” to your first day at Amazon.
Your application journey begins online. You’ll:
  1. Provide some basic personal details
  2. Complete an online assessment
  3. Select your preferred shift
Depending on the role, you may be invited to:
  1. Attend a short video interview
  2. Complete an additional online assessment
  3. Provide extra information to support a background check
These steps help us ensure the role is right for you and maintain a safe, secure workplace for all.
This is the final step before joining!
  1. You’ll attend a 15-minute virtual appointment
  2. You’ll provide your Right to Work documents via video call (See Work Permit for more details)
  3. We’ll send you an email with all joining instructions
After your documents are reviewed, we’ll contact you by email or phone to confirm your Day 0 schedule.
Welcome aboard! Your Day 0 includes:
  1. A 3.5-hour paid onboarding session
  2. A presentation from Learning & Development and HR
  3. A Health & Safety test (required to begin working)
This may take place online or on-site, depending on your location and role. In many cases, Day 0 and Day 1 happen on the same day.
Your journey officially begins! On Day 1, you’ll:
  1. Receive your Amazon badge
    - Blue badge for permanent/fixed-term contracts
    - Green badge for contract workers
  2. Get a full building tour
Receive hands-on task training

Learn more about Amazon's hiring process.
Depending on the job you applied for, you will be employed by Amazon directly or a hiring agency.
Most of our jobs have immediate starts. You also have the possibility to select from a range of available start dates
You will receive a response within 24-36 hours. Communications will be sent over email with links and instructions to the next step of the process.
No. Amazon UK no longer asks for CVs during the application process for these roles.
Once you’ve submitted your background check, there’s nothing else you need to do for now. Here's what to expect next:
  1. Processing Time. Background checks are usually processed within 5 working days
  2. Third-Party Vendor. The background check is handled by our trusted third-party vendor. They may reach out to you directly via email if they need any additional information or clarification.
  3. Keep an Eye on Your Inbox. Please monitor your inbox, including your spam/junk folder, just in case the email gets filtered.
  4. No Need to Follow Up. During this time, no action is required from you. Just sit tight and we'll keep the process moving on our end.
  5. Next Steps
    • Once you’ve successfully completed your interview and your background check meets the requirements, your application will automatically move to the next stage.
    • You’ll then receive a Day 1 Confirmation email with all the details you need for your start date.
If you do not see a shift that works for you or have not provided your shift preferences, please log in to the job portal at https://www.jobsatamazon.co.uk/app#/login and click on 'Provide preferences'. We will send you an email when new shifts become available. You can also check back on the job portal periodically as shifts are updated on a regular basis, especially from Monday to Friday.
If you wish to modify your shift preferences after submitting your application, you can go to your pre-hire checklist / candidate dashboard. On the job card with your application, click the 3 dots next to the job details and choose the option to "change schedule and start date".

If this option is not available, you can withdraw your current application and submit a new application for the same job with your updated preferences after verifying if the vacancy is currently posted on our website and open.

My work permit

What ‘Right to Work’ documents do I need to attach to my application?

Please provide the appropriate documentation to confirm your eligibility to work in the UK. Here’s what you need based on your citizenship:
  1. Option 1: UK Passport, OR
  2. Option 2: Birth/Adoption/Naturalisation Certificate AND proof of National Insurance (any official document or letter that states your name and your National Insurance Number).
  1. Option 1: Irish Passport, OR
  2. Option 2: Irish Identity Card, OR
  3. Option 3: Birth/Adoption/Naturalisation Certificate AND proof of National Insurance (any official document or letter that states your name and your National Insurance Number).
  1. Option 1: Online Right to Work Share Code AND your Date of Birth, OR
  2. Option 2: Unexpired Passport AND Visa Vignette/Right of Abode, OR
  3. Option 3: Current Immigration Status Document AND proof of National Insurance, OR
  4. Option 4: Official letter from UK Visas and Immigration (UKVI) stating that you’ve applied for a residence permit. The letter must show the case number.
  1. Option 1: Online Right to Work Share Code AND your Date of Birth, AND
  2. Option 2: Official letter from your university or educational institution confirming your academic term dates and holiday/half-term dates that cover the entire duration of your employment.
Important: Please make sure the documents are up-to-date and valid. If you're unsure which documents to submit, feel free to reach out for clarification.

How Do I Upload Documents and Photos in My Candidate Account?

Before your pre-hire appointment, you'll be required to complete a couple of essential tasks. Here's how to upload your documents and photos:
You’ll need to provide the required Right to Work documentation. Follow these steps:
  1. 1.1 Provide Right to Work Documents
    To comply with Amazon policy and UK legal requirements, you'll be asked to provide documentation confirming your authorisation to work in the UK. Click here for the full list of acceptable right to work documents.
  2. 1.2 Receive Email from Deloitte
    You will get an email from Deloitte (amazon-rtw@deloitte.co.uk) with a link to their GoVerify ID Validation Technology (IDVT) system. The email will instruct you to upload a Live Photo of your original, hard-copy Right to Work documentation. You can also view our guide on how to upload documents to the GoVerify platform.
  3. 1.3 Complete the IDVT Check
    Once you upload your documents via the IDVT tool, it will generate a result. Follow the next steps in the system to complete the check
  4. 1.4 Receive Confirmation
    When your Right to Work check is completed successfully, you’ll get a confirmation email from the
  5. Work Authorisation team. This check must be completed before your start date, as failure to do so will result in a cancelled start date.
  6. 1.5 Important Note
    The link to the IDVT tool requires a camera-enabled smartphone or tablet. If you don't have one, please email uk-right-to-work-check@amazon.com for assistance. Find the guidance to Right to Work documents here.
You'll need to upload a passport-style photo for your badge. Please follow these steps:
  1. 2.1 Log into Your Account Go to Jobs at Amazon and log into your candidate account.
  2. 2.2 Access the Menu
     Click the Menu icon in the top right corner of the page.
  3. 2.3 Go to 'My Jobs' Click on “My Jobs.”
  4. 2.4 Choose 'Prepare for Your Appointment'
    Select “Prepare for your Appointment” for the job application you want to upload the photo for.
  5. 2.5 Start Badge Photo Upload
    Click “Start” next to the “Take your badge photo” option.
  6. 2.6 Add Your Badge Photo
    You can either take a photo using your camera or upload an image.
  7. 2.7 Upload Your Photo
    Click “Start uploading” and select the photo you wish to upload.
  8. 2.8 Submit the Photo
    After the photo is uploaded, click “Submit”.
  9. 2.9 Check Submission Status
    Ensure your photo was successfully uploaded. You can verify this in your account.

My appointment

Missed Your Pre-Hire Appointment? Need to Reschedule?

  1. Wait for System Processing
    After your missed appointment, please allow 4 to 5 hours for the system to process your application.
  2. Check if You Can Reschedule
    Once the processing time has passed, try to self-serve and reschedule your appointment through the system.
  1. Log in to your candidate account at Jobsatamazon.co.uk/app#/login
  2. Click the menu icon in the top left-hand corner
  3. Select ‘My Jobs’
  4. Click ‘Edit’ next to your chosen pre-hire appointment
  5. Reschedule your appointment to another available time
  6. Click ‘Cancel Appointment’ to finalise the changes
If you’re still unable to reschedule, please contact us directly for further assistance. We’ll assist you in getting back on track and rescheduling your appointment as quickly as possible. Thank you for your patience!
Please let us know by reaching out to the email/phone number available in your Day 0 confirmation email or contact us here.
Your start date is your day 0 date after you’ve already attended your pre-hire appointment. In order to reschedule your start date appointment, please contact us.

My job offer

Earn above industry average: the base pay for new Amazon Associates starts at £14.30 per hour, up to £15.30 an hour. You can rapidly earn more with overtime and night shift allowance. Plus, the longer you stay with us, the more your base pay increases.
Learn more about the compensation and benefits at Amazon.
Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or flexible schedules. Learn more to find the right job for you:
  1. Warehouse Operative.
  2. Sortation Operative.
  3. Fresh Warehouse Team Member.
If your application is successful, we will send you a formal offer letter and your contract of employment, which you will be able to review and sign electronically. This offer and your employment are subject to a number of conditions, including successful background checks and evidence of your right to work in the UK.

Disability Adjustment

Absolutely. We are committed to creating an inclusive and accessible hiring process for all candidates, including those with disabilities.
If you have a disability and require a reasonable adjustment at any stage of the hiring process, our Applicant-Candidate Accommodation Team (ACAT) is here to support you.

You can email your request to: dls-uk-roi-acat@amazon.com

To help ensure a smooth experience, please let us know about any adjustments before your appointment. This allows us to make the necessary arrangements in advance and avoid any delays in your hiring process.

Others

How do I set up and use Zoom Workplace?
Your interview will take place over video on Zoom Workplace. Here's how to get set up for a smooth experience:
Choose your device and download the app:
Mobile Devices
  1. iOS (Apple): Download here
  2. Android: Download here
Computer (PC/Laptop)
  1. Web browser: Join directly from your browser — no download needed
  2. macOS: Download for Mac
  3. Windows: Download for Windows
  1. You do not need a Zoom account to join your interview.
  2. Simply click the meeting link and enter your full name as it appears on your application.
  1. Click the Zoom meeting link in your appointment confirmation email.
  2. Make sure to allow camera and microphone permissions when prompted.
  3. Join at your scheduled time — there's no need to arrive early.
If you can’t use the link, you can join manually:
  1. Open the app
  2. Click "Join a Meeting"
  3. Enter the Meeting ID provided in your confirmation email
  1. Use headphones for better sound quality
  2. Unmute yourself by clicking the microphone icon
  3. Join from a quiet place with a strong wifi connection
  4. Make sure your device is charged or plugged in
  5. If you get disconnected, re-join using the same link or Meeting ID
  1. Log in to your candidate account at Jobsatamazon.co.uk/app#/login
  2. Click the Menu icon in the upper right corner.
  3. Click ‘View My Profile’, where you can review 'Communications preferences' and opt out..
Please contact a candidate support representative on www.jobsatamazon.co.uk/contact-us.

To opt out, you can change your contact preferences on the ‘Edit Profile’ or ‘My Personal Information’ section on Amazon jobs.
How to Join Your Scheduled Interview?
Here’s a step-by-step guide to ensure you can join your virtual interview smoothly:
  1. Visit your candidate account and go to your checklist.
  2. Click on Virtual Appointment: Join Here.
  3. You can join your interview 15 minutes before or after the scheduled time, but we recommend joining at the scheduled time.
  1. Make sure to Enable Camera and Enable Microphone to give the system access to both.
  1. Confirm that your video and audio are working correctly.
  2. You will be asked to record yourself briefly and play it back to verify your settings.
  3. If you encounter any issues, there will be a troubleshooting guide to assist you.
  1. Once you’ve confirmed everything is working, click Start to enter the interview.
  1. After starting, wait for the recruiter to join the interview.
  2. While waiting, you can view Appointment Details to learn more about the interview.
  1. When the recruiter joins, simply click the camera icon to enable your video.
Best Practices for a Smooth Interview Experience:
  1. Be sure to connect within the valid time window. For example, if your appointment is at 12:00 PM, you can join between 11:45 AM and 12:15 PM.
  2. We recommend joining at your scheduled time for the best experience.
  1. If you experience a disconnection, simply use the original link to reconnect. Be sure to reconnect within the link’s valid time frame (e.g., for a 12:00 PM appointment, reconnect by 12:15 PM).

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