FAQs
My account
I already have an Amazon jobs account, so why do I need to create a PIN?
We're working hard to provide the best candidate experience possible, so we've made some improvements to the sign-in experience. Creating a PIN will allow you to access all of our new features and see the new and ongoing changes coming to Amazon jobs.
I forgot my PIN, how do I get a new one?
We have the solution for you, see below how to create a new PIN:
- Go to the login screen (https://www.jobsatamazon.co.uk/app#/login),
- Enter the email address or phone number that you used when creating your account
- Click "Next"- On the next page, you can then click on "Forgot Your Personal Pin?"
- Enter the email address that you used when creating your account
- You will receive a verification code, check your inbox!
- Enter this code into the verification code box in your browser.
- Create new PIN and click "Update".
You're done, you can now log into your account using your email address and your newly created PIN.
- Go to the login screen (https://www.jobsatamazon.co.uk/app#/login),
- Enter the email address or phone number that you used when creating your account
- Click "Next"- On the next page, you can then click on "Forgot Your Personal Pin?"
- Enter the email address that you used when creating your account
- You will receive a verification code, check your inbox!
- Enter this code into the verification code box in your browser.
- Create new PIN and click "Update".
You're done, you can now log into your account using your email address and your newly created PIN.
I have multiple accounts. Can I merge my accounts?
Currently, we're unable to merge applicants' accounts. If you have multiple accounts associated with several applications, you can continue to access your application using the corresponding account.
I don't have an email address. Can I create an account using my phone number?
At this time, Amazon jobs only supports sign-in using a valid email address. In the near future, however, you'll be able sign in to Amazon jobs using your phone number.
What information or features can I access with my Amazon jobs account?
With an Amazon jobs account, you can access your applicant profile, view application information, and check your application status. As Amazon jobs continues to improve and grow, we'll inform you of any new features or changes.
My application
What is my application status?
You can check the status of your application by following these steps.
- Login to your candidate account
- Click on the menu icon in the top right hand corner
- Click on 'Jobs I've Applied To' from the dropdown menu
- You will see your appointment details under the ‘My Appointments’ section
My application status hasn't changed. Who can I contact for an update?
Your dashboard is regularly being updated to display the most recent status of each application. When an application status changes, your dashboard is updated in almost real-time to reflect this new status. If it hasn’t changed, we’re still processing your application. For further questions, please contact us.
When does my application move from Active to Archived?
An application is considered active as long as a final decision has not yet been made. If an applicant withdraws their application, is hired for a role, or is no longer under consideration, their application will be archived.
What is your hiring process?
Who will I be working for if my application is successful?
Depending on the job you applied for, you will be employed by either Amazon directly or a Hiring Agency.
When can I start working after I’ve applied?
All jobs are immediate starts, but you also have the possibility to choose your own start date during the application process.
What happens after I submit my application?
You will receive a response within 24-36 hours. Communications will be sent over email with links and instructions to the next step of the process.
Do I need to submit a CV when applying?
No. Amazon UK no longer asks for CVs during the application process for these roles. All of our current job openings can be found here.
My work permit
What ‘Right to Work’ documents do I need?
- For UK citizens: Passport or Birth Certificate + proof of National Insurance (this can be any official document/letter that states your name and your National Insurance number).
- For EU citizens: Passport of National ID or Biometric Residence Permit.
- For Non-EU citizens: Biometric Residence Permit or official letter from UKVI stating that you have applied for a Biometric Residence Permit. This letter must contain the case-number.
- For T4 VISA: Biometric Residence Permit and official letter from your University/Education Institution confirming your academic term and vacation/term time dates that covers the entire duration of your employment. You will also be required to complete a Tier 4 declaration during your appointment.
How do I upload documents and photos in my Candidate Account?
Before your virtual Pre Hire event, you need to:
- Attach a photo or scan of your right to work documents in your candidate profile
- Attach a Passport-style photo of your face for your badge
These are the steps to Attach Your Documents and Photo:
1. Log in to your Candidate Account
2. Navigate to Menu tab in the upper right corner
3. Click on My Personal Information
4. Edit Attachments
5. Documents Name: documents or photo
6. Click on Browse
7. Click on Upload
8. Save & Continue
9. Please check if the attachment was added
My appointment
How do I reschedule my Amazon New Hire and/or Onboarding (Day 0) appointments?
Following the steps below you will be able to reschedule either your New Hire or your Onboarding/Training (Day 0) appointments.
1. Log in to your Candidate Account
2. Navigate to Job’s I’ve Applied To
3. Click on My Appointments
4. Click on Actions
5. Click on Reschedule
I had a start date appointment in the past, but could not attend and need to reschedule.
Your start date is your day 0 date after you’ve already attended your new hire appointment. In order to reschedule your start date appointment, please contact us.
My job offer
What is the pay rate at Amazon?
Earn above industry average: the base pay for new Amazon Associates starts at £10 per hour, up to £11.10 an hour. You can rapidly earn more with overtime and night shift allowance. Plus, the longer you stay with us, the more your base pay increases.
Does Amazon offer benefits for hourly workers?
Amazon’s benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as part-time, seasonal, or temporary employment.
What types of jobs do you offer?
Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or flexible schedules. Learn more to find the right job for you:
When do I have a binding offer?
If your application is successful you would be sent a formal offer letter and terms and conditions of employment (in other words your contract). You will need to sign and return this, as directed. This offer and your employment is subject to a number of conditions such as background checks and you providing evidence of your right to work in the UK.
Disability Adjustment
Do you hire people with disabilities?
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884. If calling from Ireland, please dial +353 1800 851 489. You may also contact us if you might need an adjustment in your new role and would like to initiate a request prior to starting your Day 1.
Others
How do I use/set up Amazon Chime?
You can find all the details on how to use Amazon Chime here: https://aws.amazon.com/chime/getting-started/
How do I opt-out of receiving SMS?
To opt out, you can change your contact preferences on the ‘Edit Profile’ or ‘My Personal Information’ section on Amazon jobs..
Who can I contact if my question isn’t listed here?
If you have a question not listed here, including questions about hiring events, your job offer, or new hire paperwork, you can find answers or speak to a candidate support representative here.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
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