Frequently Asked Questions

Customer Service roles

My account

We've made some improvements to our sign-in process to offer you a better candidate experience. Creating a PIN allows you to access new features in Amazon jobs. Please make sure you check your spam folder.
  1. Go to the log-in screen (Jobsatamazon.co.uk/login),
  2. Enter the email address or phone number that you used to create your account and click “Next”
  3. Select "Forgot Your Personal Pin?"
  4. Enter the email address that you used to create your account
  5. We’ll send a verification code to the email address you entered, please check your inbox to retrieve it (if you didn’t receive it, make sure you check your spam folder)
  6. Enter this code into the verification code box in your browser.
  7. Enter a new PIN and click "Update".
If you do not know which application is linked to which account please send an email to myapplication@amazon.co.uk or call +44 808 164 9427.
At this time, Amazon jobs only supports sign-in using a valid email address.
You can use your Amazon jobs account to access your profile and check the information and status of all your applications.

My application

No, Amazon will never charge you for a job. Please be aware of recruitment scams. Fraudsters may impersonate Amazon and send fake job offers through emails, texts, and unofficial websites. These scammers may ask you to pay money or provide personal information. Remember, legitimate Amazon jobs never require payment and we never ask for sensitive information during applications. All official Amazon UK warehouse jobs are found only at jobsatamazon.co.uk. If you receive suspicious communications, report them using Contact Us - "Report suspected recruitment fraud". Do not respond or share information with scammers.
You can check the status of your application by following these steps.
  1. Login to your candidate account
  2. Click on the menu icon in the top right hand corner
  3. Click on 'Jobs I've Applied To' from the dropdown menu
Your dashboard is regularly being updated to display the most recent status of each application. When an application status changes, your dashboard is updated in almost real-time to reflect this new status. If it hasn’t changed, we’re still processing your application. For further questions, please contact us.
An application has an active status when it is pending a decision. The status can change to withdrawn for a number of reasons: if you have requested your application do be withdrawn, if you have been hired for a role at Amazon, or if you are no longer under consideration.
Learn more about Amazon's hiring process for Customer Service Associates.
You will be employed by Amazon directly.
Most of our jobs have immediate starts. Your start date will be communicated to you by the recruitment team.
Once your application has been successful, the recruitment team will promptly communicate your start date.
No. Amazon UK no longer asks for CVs during the application process for these roles.

My work permit

What ‘Right to Work’ documents do I need to attach to my application?

  1. UK Passport, OR
  2. Birth/adoption/naturalisation certificate AND proof of National Insurance (this can be any official document or letter that states your name and your National Insurance Number.
  1. Irish passport; OR
  2. Irish identity card; OR
  3. Birth/adoption/naturalisation certificate AND proof of National Insurance (this can be any official document or letter that states your name and your National Insurance Number.
  1. Online right to work share code AND date of birth; OR
  2. Unexpired passport AND visa vignette/right of abode; OR
  3. A current Immigration Status Document AND proof of National Insurance;
  4. Official letter from UK Visas and Immigration (UKVI) stating that you have applied for a residence permit. This letter must show the case number.
  1. Online right to work share code AND Date of birth; OR
  2. Official letter from your university/education institution confirming your academic term and holiday/half-term dates covering the entire duration of your employment.

How do I upload documents and photos in my Candidate Account?

Before your Amazon Online pre-hire orientation, you will be asked to:
    1.1. To align with Amazon policy and UK legal requirements, we kindly ask you to provide us with work authorization documentation that confirms your authorisation to work in the UK. Click here to see a list of acceptable right to work check documents.
    1.2. You will receive an e-mail from Deloitte (amazon-rtw@deloitte.co.uk) with a link and instructions to their GoVerify ID Validation Technology (IDVT) system to provide a Live Photo of your original and hard copy Right to Work documentation.
    1.3. Once you provide your Right to Work documentation in the IDVT tool, it will generate a result and take you to next steps to complete your Right to Work check.
    1.4. When your Right to Work check is complete, you will receive a confirmation e-mail from the Work Authorization team. The work authorization check must be completed prior to start date. If this check is not completed, your start date will be cancelled.
    1.5. NOTE: The link to the IDVT tool can only be accessed via a Camera Enabled Smart Phone or Tablet. If you do not have a Camera Enabled Smart Phone or Tablet, send an e-mail to uk-right-to-work-check@amazon.com for assistance with completing your Right to Work check. Find the guidance to Right to Work documents here.
    Click here to see the photo criteria.
    Please follow the steps below to upload the photo in your account:
    2.1. Log in to your account through this link, Jobsatamazon.co.uk/app#/login.
    2.2. Navigate to the Menu tab in the upper right corner
    2.3. Click on “My Personal Information”
    2.4. Select “Edit Attachments”
    2.5. Input the Document Name
    2.6. Click on "Browse"
    2.7. Click on "Upload"
    2.8. Save & Continue
    2.9. Please check if the attachment was added

My pre-hire orientation and Day 1

In order to reschedule your online pre-hire orientation appointment, please contact us.
It is crucial that you attend your Day 1; but, if you are unable to do so, please contact us.

My job offer

Earn above industry average. The base pay for new Customer Service Associates (Office-based and remote) starts at £12.50 per hour. For Customer Service Associates based in our delivery stations, the base pay starts at £10 per hour.
Amazon’s benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status.
Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or various schedules. Learn more to find the right job for you:
  1. Customer Service Associate - Office-based
  2. Customer Service Associate - Remote
  3. Customer Service Associate - Delivery station
If your application is successful, we will send you a formal offer letter and your contract of employment, which you will be able to review and sign electronically. This offer and your employment are subject to a number of conditions, including successful background checks and evidence of your right to work in the UK.

Disability Adjustment

If you have a disability and need an adjustment, please contact the Applicant-Candidate Accommodation Team (ACAT).
You can send an email with your request to dls-uk-roi-acat@amazon.com.

Others

How do I set up and use Zoom Workplace?
Your interview will take place over video on Zoom Workplace. Here's how to get set up for a smooth experience:
Choose your device and download the app:
Mobile Devices
  1. iOS (Apple): Download here
  2. Android: Download here
Computer (PC/Laptop)
  1. Web browser: Join directly from your browser — no download needed
  2. macOS: Download for Mac
  3. Windows: Download for Windows
  1. You do not need a Zoom account to join your interview.
  2. Simply click the meeting link and enter your full name as it appears on your application.
  1. Click the Zoom meeting link in your appointment confirmation email.
  2. Make sure to allow camera and microphone permissions when prompted.
  3. Join at your scheduled time — there's no need to arrive early.
If you can’t use the link, you can join manually:
  1. Open the app
  2. Click "Join a Meeting"
  3. Enter the Meeting ID provided in your confirmation email
  1. Use headphones for better sound quality
  2. Unmute yourself by clicking the microphone icon
  3. Join from a quiet place with a strong wifi connection
  4. Make sure your device is charged or plugged in
  5. If you get disconnected, re-join using the same link or Meeting ID
To opt out, you can change your contact preferences on the ‘Edit Profile’ or ‘My Personal Information’ section on Amazon jobs.
Please contact a candidate support representative on www.jobsatamazon.co.uk/contact-us.

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